Viewing or rescheduling service appointments is now easier and more convenient than ever when you use the My Appointments Feature in My Services, available on TWC.com. You can view and reschedule your TWC appointments in just a few clicks without ever having to pick up the phone.
To begin, sign in to My Services with your TWC ID and password. Now you can review your appointments. Under My Account will be a list of your schedule appointments with details including the date, time, type of appointment, and word order number. If you need to change the appointment date or time, select Reschedule Appointment.
A calendar will appear with alternate date options. The dark blue box indicates the date you’ve selected and the light blue boxes indicate other available dates. Click on a day to see what times are available. Time selections will appear to the right of the calendar. Just remember, the listed timeframe is the window of arrival for the technician. Installation or other necessary work may take longer.
Once you have selected a new day and time, click the Reschedule Appointment button to confirm. You’ll then be taken to your updated appointment list. Remember to double check that you have everything you need before the day of your appointment. For example, you may have to pay a service or installation fee or, if you’re a renter, get a letter of consent from your landlord in the event you need any custom wiring.
Need to make a new appointment?
Do it online with TWC’s 24/7 Live Chat. Even better, when you download the My TWC App, you can view and reschedule appointments anytime, anywhere on your mobile device. Being able to change appointments without waiting on hold is just one more way Time Warner Cable helps you enjoy your services better.
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